Knowledge Base #
Many common questions and answers can be found on the Chargent Knowledge Base, with over 500 articles. We recommend visiting the Knowledge Base as your first step when troubleshooting any issues.
Stay Up to Date #
In order to provide the best support possible, we always recommend updating Chargent to the latest version available. Make sure to test your updates in a Sandbox prior to updating in a Production environment.
AppFrontier Support #
Chargent includes free access to our technical support team, who is ready to assist you with the setup and use of Chargent, Chargent Anywhere, and Chargent Terminal. Our support team is also here to assist you with questions on best practices for Salesforce and payments.
Chargent Support Team Hours #
Monday – Friday, 5 AM – 5 PM Pacific.
Phone: 415-275-1115 extension 2
Chargent Terminal Support #
Customers with Chargent-supplied terminals can call the following number for support:
Phone: 415-366-0295 (24/7)
Developer Support #
Our support team can assist with the core Chargent product, including setup, best practices, testing, and troubleshooting Chargent. Adding custom code that interacts with Chargent’s packages and/or Experience Cloud Sites is an advanced modification that falls outside the scope of Chargent’s support. If you need assistance with developer code or customizing Chargent, please see Does Chargent support custom code?