When Chargent is unable to update or save a transaction, it stores a record on the Email Notification object with a “TRUE” value in the Unresolved Transaction field. Chargent displays the details of the following fields in the Unresolved Transaction tab. Depending on your page layout or field-level security settings, some of the fields listed below will be visible or editable.
|Total funds attempted in the transaction.|
|The Chargent order record related to this transaction.|
|The date and time this record reached the gateway.|
|Unique reference number returned to Chargent by the payment gateway.|
If this field contains “Chargent Error,” Chargent has prevented the transaction from being sent to your payment gateway. Any other value in this field was generated by your payment gateway.
|Exception thrown in the code for the problem. Use this information to diagnose and resolve your Unresolved Transactions.|
|Checkbox indicating this record was part of a series of recurring transactions.|
|If your gateway provides status updates for certain types of transactions, those updates display in this field.|
|The kind of transaction submitted, such as Authorization, Charge, Void, or Refund. Click here for more details on these transaction types.|