Sending Unlinked Refunds

What are Unlinked Refunds? #

Chargent gives you the ability to process Unlinked Refunds. Unlinked Refunds allow you to send money to a credit card or bank account when the transaction is not a refund of a previous charge. This relaxes the time constraint for refunds and can be used to issue a refund greater than 60 days after a transaction is settled. Unlinked refunds are also used to refund a customer after a credit card has expired, allowing you to issue the refund to a different card. Unlinked Refunds may have a different name depending on your gateway provider.

Required Chargent Version

We recommend updating to the latest version of Chargent to successfully send an Unlinked Refund.

Supported Gateways

The Unlinked Refund feature is currently only supported by the following gateways:

• Authorize.net
• CyberSource (Stand-Alone Credits)
• Merchant e-Solutions
• PayTrace
• PlanetPayment
• SecureCo
• TransactPro
• Vantiv eComm (aka Litle, WorldPay eComm)
• VeriPay

How To Set Up Unlinked Refunds #

Create a New Gateway Record

We recommend creating a new gateway solely for processing Unlinked Refunds. This will allow you to avoid the need to enable and disable unlinked refunds in your main Gateway record and ensure restricted access to the new gateway to prevent non-privileged users from processing Unlinked Refunds.

Enable Unlinked Refunds

To send Unlinked Refunds, you must enable Allow Unlinked Refunds. If you haven’t already done so, you may need to add the Allow Unlinked Refunds field to your Gateway’s page layout.

Check the Allow Unlinked Refunds Checkbox:

1. Click the App Launcher and select the Chargent app.
2. Click the Gateways tab and select your gateway.
3. Click the Edit button, then Advanced Settings.
4. Check the box for Allow Unlinked Refunds.
5. Click Save.

Sending an Unlinked Refund

To send an Unlinked Refund using a new Chargent Order:

1. Click the App Launcher and select the Chargent app.
2. Select the Chargent Orders tab and press the New button.
3. Fill in the following fields:
   1. Charge Amount – The amount of the Refund.
   2. Payment Method – The type of payment, e.g. Credit Card, Bank Account.
   3. Manual Charge – Enable to prevent the amount in the Charge Amount field from reverting to the Subtotal+Shipping+tax amount.
   4. Billing Information – Including First Name, Last Name, Billing Address, Billing City, Billing State, and Billing Country.
   5. Credit Card or Banking Information – Include either Credit Card or Electronic Check information depending on the payment method.
4. Save the Chargent Order
5. Click the Refund button.

Note: Because you are not using the initial transaction, tokens will not work, and you must have complete credit card information or bank account information.

Additional Resources

• Sending Credits
• Gateway Setup and User Guides