Release Title: Chargent version 7.95
Release Installation URL: Chargent Installation & Updates
Release Date: June 30, 2025
Release Overview #
Chargent version 7.95 delivers multiple enhancements to Chargent’s Surcharging feature, including support for the BlueSnap and Network Merchants Incorporated (NMI) gateway integrations. Additionally, we’ve updated Chargent’s reports to help you better track your recovered credit card fees, added refund capabilities specifically for surcharges, and updated overall error handling for surcharging. Of note, a bug was fixed wherein a surcharge amount may not correctly round to two decimal places.
This release also provides Chargent for Commerce Cloud customers who use the Cybersource gateway with a solution to update their credentials based on Cybersource’s upcoming certification requirement.
Please see the details below for more information. If you have any questions, please contact our support team. We are always happy to help!
Enhancements #
Surcharging Support Added for the BlueSnap and NMI Gateway Integrations
We’ve updated our BlueSnap and Network Merchants Incorporated (NMI) Gateway Integrations to support Chargent Surcharging, allowing you to recover your credit card fees and automate your surcharge management using Salesforce and Interpayments.
After updating to Chargent v7.95 or later, customers using the BlueSnap or NMI Gateway Integrations can enable surcharging by visiting Setting Up Surcharging.
The updated list of gateways that support surcharging as of Chargent v7.95 is as follows:
- Authorize.net
- BlueSnap
- Braintree
- Cybersource
- Network Merchants Incorporated (NMI)
Sign Up for Surcharging Directly in Salesforce
Customers can now sign up for surcharging directly in Salesforce. When completing the final step in the Gateway Setup Wizard, titled ‘Credit Card Surcharging’, click ‘Sign Up’ to access the contact form. Our team will be in touch shortly to help you get up and running with Interpayments and surcharging.
To learn more about how you can strengthen your cash flow, visit Chargent Surcharging.
Chargent Reports Updated to Include Surcharging Data
A new report titled “Surcharging – By Month” has been added, allowing you to track your monthly surcharge fees as they relate to your Chargent Order and Transaction records. In addition, the ‘Surcharge Fee Amount’ and ‘Total Amount’ fields have been added to the following existing reports:
- All Transactions Last 90
- All Transactions by Month
- Transactions by Gateway
- Transactions by Month (2 Years)
For more information about accessing Chargent’s out-of-the-box reports, see Installed Chargent Reports.
Refund a Surcharge Fee
An option to refund a surcharge fee was added to the ‘Partial Refund’ screen. To access this feature, navigate to the Transaction record and click the ‘Partial Refund’ button in the top right (you may need to click the down arrow to view the button). At the bottom of the window, the fee will be displayed under ‘Current transaction fee amount’. Click ‘Refund Fee’ to initiate the refund.
Learn more about Refunding and Voiding Transactions.
Always Display Surcharge Percentage Checkbox
The US and Canada have slightly different regulations regarding surcharging. Specifically, Canada’s regulations require that the surcharge percentage be displayed for all transactions. To support surcharging for Canadian customers, we’ve added the option to always display the surcharge percentage for all transactions. This checkbox is available on the final step in the Gateway Setup Wizard, titled ‘Credit Card Surcharging’. Check the ‘Always Display Surcharge Percentage’ checkbox if you plan to include a surcharge for your Canadian customers.
Surcharging Error Handling
Improved the overall error handling for the surcharging feature, enhancing the user’s experience and simplifying the troubleshooting process. This includes the following updates:
- When a callout to the Interpayments API fails due to invalid credentials, Chargent will send an email notification to the Chargent administrator, stating “Credentials for Interpayments are no longer valid for endpoint ‘ + endpoint + ‘. The System administrator was notified.”. In this case, the payment operation will not be blocked, allowing your users to continue processing payments.
- Since a correctly formatted Postal Code is required for InterPayments to successfully surcharge, the validation related to the postal code has been updated for surcharged payments, specifically ensuring that the correct format is entered for US and Canadian transactions.
Chargent for Commerce Cloud – Cybersource Certification Requirement
Cybersource is changing the way it connects to Salesforce, requiring customers to upload a certificate obtained from Cybersource to their Salesforce org. Cybersource plans to enforce this requirement for test gateway accounts on July 16, 2025, and in production gateway accounts on August 12, 2025. These dates are subject to change by Cybersource. We recommend all Cybersource customers start preparing for this transition as soon as possible.
After updating to Chargent v7.95 or later, customers using Chargent for Commerce Cloud and Cybersource should follow the steps outlined in the Chargent for Commerce Cloud: Cybersource Certificate Requirement.
Bug Fixes #
Resolved: Surcharging Fee Decimal Place Rounding Issue
Fixed an issue wherein, when using the Payment Console, the Surcharge Fee would intermittently calculate with more than two decimal places (for example, $2.333333), resulting in a failed transaction with some gateways. We recommend that all customers using surcharging ensure they are on Chargent version 7.95 or higher.
Not sure what version of Chargent you’re on? Click here to find out.
