Capture Payments Now
Drive more revenue by empowering your call center agents to process payments during phone calls with your customers. If a problem with payment data arises, your agent can fix payment details immediately with the customer and try again. Chargent gives an immediate success/fail response so your agent can take appropriate action and collect the payment – no more finding out about declined payments days later.
Customized to Your Process
Whether you’re authorizing a credit card before shipping a product or setting up a payment plan with initial deposit, Chargent’s Payment Console is flexible to fit your process. The Payment Console can be embedded anywhere in Salesforce, so your team has access at the right step of their process. Errors are reduced by eliminating separate billing systems and duplicate data entry.
Secure Payment Information
Account numbers are securely tokenized through your merchant account and payment gateway while you are on the phone with a customer. Card details are never saved to Salesforce, reducing PCI compliance scope. Leverage Chargent for Call Centers (CTI) to pause Five9 or Vonage call recording while your customer relays their payment information, further improving PCI compliance.
Better Customer Experience
Allow your customers to pay with their preferred payment method: credit card, debit card, or bank account. Customer service agents have access to current customer data through Salesforce, so customers can trust their accounts are up to date. They can also be reassured that their payment data is accessible, but not stored in your systems.
