Call Center Recording

For call centers and inside sales teams looking to improve security when accepting payments over the phone, Chargent for Vonage Contact Center (formerly New Voice Media) automatically pauses call recording when opening the Chargent Payment Console, and resumes recording when the payment console is closed –  ensuring PCI Compliance without interruption to operations.

Sample Call Scenario

A customer service rep needs to take a credit card number over the phone with a client. The service rep:

  • Requests payment information from the client
  • Pauses recording in Salesforce before the client gives their payment data
  • Types the payment data into the Chargent Payment Console
  • Begins recording again, keeping all records clear of sensitive payment information

More About PCI Compliance and Payments

SALESFORCE PCI: Top 5 Questions Answered With Chargent