PCI Compliance FAQ Checklist

Pause Call Recording for PCI Compliance

Safeguard Your Customer Payment Data

Improve your call center payment security without interruptions or extra steps. Chargent for Call Centers automatically pauses call recording when our Payment Console is engaged, allowing your staff to securely enter card or bank account information.

This feature supports both Five9 and Vonage (formerly known as New Voice Media) Salesforce CTIs.

PCI Compliance FAQ Checklist

Sample Call Scenario

Your customer service representative is ready to take a payment over the phone. Upon opening the Chargent Payment Console:

  • The call recording is automatically paused
  • Your representative enters the card or bank account information into the Payment Console, then clicks “Charge”
  • The payment is successful, and the Payment Console closes
  • Call recording automatically resumes

More About PCI Compliance and Payments

Discover the top five questions business leaders ask about PCI Compliance in Salesforce. These questions can include whether your organization needs PCI certification or which attestation form (SAQ) customers should use. Check out this video to learn more.

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