Salesforce is a full-scale customer relationship management (CRM) platform with hundreds of features to help you streamline your organization’s operations. With such dynamic functions, admins can struggle to find the answers to their immediate Salesforce questions.
Their feature set is so extensive that Salesforce created Trailhead – an entire library of educational content and tutorials where you can learn about its features and sharpen your Salesforce skills.
One of the most misunderstood areas of Salesforce is payments. As Salesforce’s number one payments app in the AppExchange, Chargent knows a thing or two about accepting and managing payments on this platform.
We understand, accepting payments on Salesforce can be confusing – but we’re here to help. The Chargent team could write an entire series of books on the subject, but in this post, we will give you the quick guide by answering your top 10 questions about Salesforce payments.
1. What is Salesforce CPQ Billing?
Salesforce CPQ and Billing are two products that make it easier for salespeople to send proposals, and invoice and bill their customers.
CPQ stands for Configure, Price, and Quote. Through CPQ, businesses can create quotes for orders quickly and more accurately. With this product, you can generate new quotes with the consideration of customized rules such as pricing, discounts, pricing add-ons, and more. By automating the quoting process, businesses can save time while reducing human error.
Salesforce Billing serves a different purpose. It is an add-on package that can obtain essential records from Salesforce CPQ to automate invoices, payment, and revenue recognition.
2. Can You Invoice Through Salesforce?
Businesses can create and send both manual and automated invoices directly through Salesforce Billing. This solution allows you to send one-time invoices or use an invoice scheduler to create future invoices. Salesforce’s invoices display a list of the products and services ordered, along with a total order amount. Furthermore, Salesforce allows you to customize numerous fields to serve your customers better.
Are you interested in learning more about invoicing through Salesforce? Read our article – Everything You Need To Know About Salesforce Invoicing.
3. Can Salesforce Process Payments?
Salesforce Billing supports several payment gateways to process credit card and ACH transactions. Payment gateways are external service providers that can process electronic payments. Salesforce Billing uses out-of-the-box or API integrations to interface with these payment gateways.
The platform also works with several payment apps – the most popular of which is Chargent. Chargent not only provides a connector for Salesforce Billing to 30+ payment gateways, but it offers the leading stand-alone payments plug-in for Salesforce on the Salesforce AppExchange. Chargent enables you to process payments directly from anywhere inside Salesforce at the click of a button, send payment links to customers for them to make payments online, and manage recurring payments inside Salesforce.
4. Can Nonprofits Use Salesforce to Collect Donations?
Thousands of nonprofit organizations use Salesforce to collect donations and organize their constituents. Salesforce also provides these organizations with the ability to manage events, fundraising campaigns, and marketing initiatives; and to showcase their results in detailed reports and dashboards.
Chargent enriches the Salesforce experience for nonprofit organizations. In addition to Salesforce’s features, Chargent enables organizations to set up recurring donations and automatically send a notification to their donors when they miss an expected contribution.
5. What’s the Difference Between Salesforce Billing vs. Salesforce Billing Department?
If you search for Salesforce Billing on Google, you may not get the results you were expecting. There’s a big difference between Salesforce Billing and the Salesforce Billing Department.
The Salesforce Billing Department is the department you would contact to answer questions about your bill, make a payment towards your account, or speak to customer service.
Salesforce Billing is a product that automates invoices and serves many other functions to give you more control over your customer billing processes.
In other words, if you want to make a payment, look for the Salesforce Billing Department – if you’re seeking to collect payments from your own customers, look for Salesforce Billing.
6. Can Salesforce Process Subscription and Recurring Payments?
Salesforce’s out-of-the-box solution does not allow businesses to collect and process repeat payments. However, Salesforce Billing includes a subscription invoice product that sends invoices on a repeat schedule.
Adding Chargent, however, allows you to add recurring billing to your process. Chargent can automatically process scheduled payments and charge your client’s on-file payment method at a specified recurring frequency. Additionally, Chargent’s Automated Collections feature can automatically retry charges and send emails to customers if their payment fails or is rejected.
7. Does Salesforce integrate with PayPal?
Yes, but only through an API or third-party integration. Chargent’s Gateway Connector, for instance, allows you to integrate Salesforce with over 30 integrations, including PayPal’s PayFlow Pro credit card gateway, Authorize.Net, Stripe, CyberSource, and more.
The primary PayPal service is an online financial service that lets you pay for items through your bank or credit card, using a secure account. Ecommerce integrations like Chargent connect to the PayPal Payflow Pro service, which is a payment gateway.