The process was less secure, and took more time than necessary – in short, everything you don’t want in a customer interaction.
Why Self-Service is Good Business
Your Customers Expect Self-Service
Don’t make your customers send a raven – give them the seamless interactions that they expect from a modern, digital business.
Self-Service is More Secure
Protecting sensitive information is significantly easier with a secure self-service portal. Asking your customers to contact you by phone is less secure, and restricts the type of information you are able to exchange.
Self-Service Saves Time
Easy-to-navigate self-service options are faster for your customer, and for your organization. Enable your customers to find the answers they’re looking for before they need to engage with high-touch options like phone calls and email.
Phone Calls are Expensive
Allowing customers to take care of simple requests themselves empowers your team to focus on more strategic tasks and provide better service to customers with complex issues – adding value to your organization and saving you money.
Self-Service Options in Salesforce Communities
Chargent makes it easy to add self-service payments to your Salesforce Communities. Learn more about your options for Customer and Partner Portals.
Ready to get started? Contact us today, and let’s talk self-service.