But Custom Integration is Too Expensive
According to respondents, custom development is costly in every sense of the word.
What’s more, nearly all reported that integration issues were slowing down their long- and short-term digital transformation initiatives. And the stakes couldn’t be higher. The average cost of failing to complete digital transformation initiatives can be as high as $9.5 million.
This reflects what we’ve heard from our own customers as well. Often, they come to us at pivotal points in their Salesforce projects, when they needed to be able to take payments without taking on the time and expense of custom integrations.
One customer, a pioneer in social media, initially implemented Chargent at the recommendation of their Salesforce consulting partner, in order to quickly connect their preferred payment gateway to Salesforce Billing. They accomplished that, and more, without adding expensive integration work to their project. In addition, they soon realized that they could improve the overall customer payment experience by leveraging Chargent’s Payment Request feature, while capturing critical payment data in Salesforce.