AppFrontier

AppFrontier Careers Chargent Jobs

Technical Support Level 2 - Salesforce (NV, OH, MI, CA)


Job Description


Chargent, the leading payments application on the Salesforce AppExchange, is looking to expand its customer support team, with an employee who will be focused on troubleshooting customer configuration issues, helping to onboard customers, and taking escalations from frontline support.

Be part of the core team and help shape how support and service are delivered at one of the top 25 best reviewed apps on the Salesforce AppExchange. Gain deep experience with Salesforce CRM and the payments industry. Work from home!

Chargent was released on the AppExchange in October 2008, acquired by AppFrontier LLC in September 2012, and has been growing rapidly since then. We are headquartered in San Francisco but our team is distributed and most of us work from home in San Francisco California, Lansing Michigan, Columbus Ohio, Las Vegas Nevada, and Minsk Belarus.


Responsibilities


  • Troubleshoot customer configuration issues in Salesforce

  • Make recommendations for different architectures and options customers might consider for different use cases

  • Primary responsibility for answering escalations from front line support

  • Interface with Tier 3 support and engineering as needed

  • Identify problems with customer adoption and develop intervention techniques using resources across the whole team


Hours


  • This position is Monday - Friday, 8 AM - 5 PM, but we are flexible on the hours and location



Requirements


  • 2+ years experience in Salesforce CRM technical support

  • 2+ years experience in technical support or customer service

  • Salesforce Trailhead Badges

  • Strong English verbal and writing skills

  • Ability to see things from a customer’s perspective, be empathetic and provide great service

  • Ability to prioritize, multi-task, and perform effectively under pressure


Nice to Have


  • Salesforce certifications, such as Salesforce Certified Administrator or Developer

  • Experience with the payment processing industry

  • Experience with Accounting and Billing systems



Get in touch!


  • Work from home with occasional visits to San Francisco office

  • Flexible schedule - we support a global customer base

  • Make a big impact and gain a variety of experience in a small, fast growing company

  • Stable, profitable company with experienced founders


Contact us at jobs@appfrontier.com today.