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Chargent has presented several times at past Dreamforce events. See each discussion in the videos below.
We’ve been using Chargent for almost 2 years now. It’s a very easy product to use and we love the way it is integrated with our Salesforce system. Whenever we have questions or need any kind of help, Stacey is right on top of it for us. Quick response and thorough instructions.
Chargent has a fantastic product and excellent support. The tools are easy to use, the documentation is very clear and addresses most issues we found. Their support filled in the gaps of information that the documentation didn’t quite cover.
Seamless integration with Salesforce. Covers all usually required functions/features. Relatively inexpensive. Amazingly quick customer service with great follow-up.
We’ve been using Chargent for several years with great results. With the recent change to some security features, I had to request help to keep the product working smoothly. Chadd and Stacey were amazing to work with. Both followed up to make sure things went well (and didn’t show any exasperation with me and my lack of tech knowledge and ability :)).
We’ve been using Chargent for about 5 years now & credit card processing has been seamless. Occasionally issues arise, but their tech support is very responsive. I just worked with support to upgrade our version of Chargent to prepare for the next SF upgrade & the support process was smooth.
Easy product to work with with adequate documentation. Support team is FANTASTIC. Very responsive and understand what you’re asking, even if it slants to the technical side.
I’m supporting an existing implementation of Chargent. As I’ve come up to speed I’ve been very impressed by their excellent customer support.
It just works. We use Chargent for all of our state registration transactions at DIR and it works very well without worry. Would recommend to anybody. A++
Chargent was simple to implement and great for Accounts Receivable at every stage of our business.
We have used Chargent for 3 years and everything has been seamless from setup, to upgrades, to daily use. I highly recommend this app!
We are probably one of the largest users of the Chargent product and have been delighted with the product and support. Strongly recommend this product to others who are looking for a method to take payments through their Salesforce integration.
The support team has been extremely helpful both from a support perspective and have also provided consulting support which went above and beyond their purview. Our company had a number of choices to choose from a middleware omnichannel, but Chargent blows its competitors out of the water with both the vastness of their gateway library and terminal support.
We’ve recently started using Chargent and it works great. There are a lot of features available and the support team is really willing to work with you to make sure you are setup properly, thank you Stacey!
Chargent has been key in the transformation of how we collect money from our clients and better handle business. The customer service has been above and beyond. Highly recommend Chargent!
My maiden voyage implementing Chargent for a rather nuanced use case left me quite impressed! I am using the Orders package, and I found the User Interface very straightforward, the API well documented and the functioning of the package very reliable, whether it be for one-time payments or recurring. The wide variety of gateway options seem to suggest it’s accessible and realistic for a wide variety of users.
I am the Salesforce Admin for our company. We have a very delicate environment and way too much customization. Our business required a solution that is not out of the box Chargent. The support and quick response I have received is above and beyond what is expected.
They have great documentation including written and video content. And when you are in doubt you can open a case with the support team easily, and they respond quickly with detailed and relevant information. No inefficient qualification steps.
We’ve been using this app for about 3 years. The support is amazing and really knows their system and how to connect with SF. Stacey has been super helpful and has been my support person since we started using this app.
I am very pleased with the support I receive for Chargent. I have implemented it for several clients and I always have questions regarding each use case. The support team is very knowledgeable and helpful!
Stacey went above and beyond to help me troubleshoot and answered all of my questions. When she needed to dig in a little further, she did so and got back to me with the solution very quickly. When payment processing hits a snag, help to remedy the problem is imperative and Stacey and Chargent provided both.
Chadd from AppFrontier LLC made it happen in one hour! He helped us to set up a gateway for Chargent in SalesForce, he did the troubleshooting, found out the issue, contacted the third party and fixed it! Thank You Chadd!
We came across Chargent during our Salesforce implementation. We were having lots of issues with online payments. Chargent solved all our problems in an instance. Highly recommend this product for higher education institutes, especially TargetX CRM users.
I had several issues that came up, because of our customization of the app, and got in touch with Chadd in Customer Support. He helped me with my initial issue, and then when another one came up later, as we continued customization, I reached out to him directly and he got right back to me. This is some of the best customer support I’ve experienced from a company!
After moving to Salesforce, our Finance staff has been able to make good use of the Chargent features as we have learned about how they might be used for our company and customers. We are still fairly new in our transition to Salesforce from our previous platform, but the documentation from Chargent has been thorough.
My experience with Chargent has been great from start to beginning. The installation and configuration process is as easy as it can get when you think about payment processing. Chargent comes with full set up out of the box and the flexibility to make it your own is commendable.
Chargent has simplified our billing needs substantially. We are able to charge hundreds of customers with ease while receiving timely support by the Chargent team whenever it is needed. Very satisfied!
We use Chargent in our SF Enterprise org. It’s a pretty powerful tool with lots of customizability. You can integrate with pretty much any gateway. Customer support is quick to respond as well and very knowledgeable. And is also willing to do a screenshare to walk you through any issues you might have.
Customer service is timely and beneficial. A representative responded to my note within minutes and followed up to ensure my issue was solved.
I’m a consultant in the Entertainment space and my clients are always looking for a quick/easy way to leverage their existing payment processing provider within Salesforce. I recommend Chargent every single time. The solution is flexible and allows for a great deal of customization.
Helpful support when we needed it. The support team at Chargent has been very helpful answering our questions. As a non-developer working to get it up and running, the support team was always available to answer our questions.
My client was in search of a Credit Card Chip Reader solution as they were migrating off of old card swipers and their current payment product. In doing research, Chargent Terminal seemed to be a great fit. The whole process of implementation from cradle to grave was seamless and simple. My clients said that Chargent is far more intuitive and has made their lives in processing payments extremely simple.
We are successfully tokenizing credit cards, sending payment links, and processing credit cards for multiple payment gateways and companies. Setup was easy and tech support was very responsive when needed. Chargent was exactly what our company needed to capture payments via Salesforce. Thanks to the flexibility and security features of Chargent, we have been able to reduce our credit card processing fees by close to 2%.
My company utilizes Chargent features for payment solutions. Works seamless and they have excellent customer support where most queries are resolved within 24 hours. Easy to install, easy to customize and comes with pre-built integrations to many payment gateways. Highly recommend Chargent for your org.
Not only does Chargent reduce an enormous amount of administrative burden it saves time and brings all your payment needs under your Salesforce hood. With the ability to use Chargent Anywhere, your problems of object-limits for payments have come to an end. Well worth the money and ROI will be almost immediate for you.
Chargent has a small team but was always quick to respond to my emails. They were also able to jump on calls and meetings to make sure everything was working correctly. Excellent customer support.
These folks do a great job, have excellent knowledge, and care about their customers. Truly appreciate their authentic service.
Being a rookie in charging transactions through Salesforce, Chargent was able to help automate the whole process and deliver nothing but great functionality to our business.
We’ve been using Chargent for over 2 years now, and it has greatly met our needs. The most impressive part is the customer service. I’ve had same day solutions every time there has been an issue. Thank you!
Chargent has been key in the transformation of how we collect money from our clients and better handle business. The customer service has been above and beyond. Highly recommend Chargent!
I’ve worked with multiple payment processors in-house and otherwise including some of the larger systems. I’ve never seen recurring and one-time payments made easier in my entire life. Not only does this do what it says, it took 10 minutes to set up and by end of day 1 we had a feel for how it worked across the company. Simple, straightforward, done.
I implemented Chargent for an end customer because of the limitations on the current app that they were using. The Chargent APIs are super simple, the support staff was great and very responsive. We found a great partner in Chargent. The simplicity in setting up multiple gateways and recurring billing configuration options are second to none if you want the go by clicks not code mantra.
My company utilizes Chargent features for payment solutions. Works seamless and they have excellent customer support where most queries are resolved within 24 hours. Easy to install, easy to customize and comes with pre-built integrations to many payment gateways. Highly recommend Chargent for your org.
The Chargent product has streamlined our process for credit cards. Our customers and sales team find it easy to tokenize our credit card payments. Any questions are answered quickly by the customer support team. Chargent was the right partner for my company.
I used the trial to configure this and even then, their support was excellent. Very helpful both before and after getting the full version. We’ve recently upgraded to the middle tier (Platform Edition) and look forward to working with Chargent going forward! 5 stars!
Chargent is extremely reliable and continues to be flexible for all of our custom salesforce development. I will continue to recommend them to all of our partners.
Chargent has been super helpful with our migration from our old CRM into Salesforce. Using Chargent we were able to have our dev team create custom built order forms around the Chargent app that enabled us to charge and set up recurring subscriptions with ease.
Excellent for all types of payments. We’ve been running recurring and one time billing through Chargent for at least the last five years. They have frequent updates to keep us compliant and there are virtually never any issues with payments. Even better is their support team.
Very pleased with the functionality of Chargent as well as the quality of their customer support. Submitted a help ticket as our payment form needed updating. Their customer support responded very quickly and gave me personalized, specific instructions on how to update our form. Would recommend!
If you need a great credit card processor app you’ve come to the right place. Great support system, clear implementation docs, attentive team, a winning recipe for any Salesforce Org. I needed to add a feature that was missed months after implementation and with no problem the team clearly dictated what was required and even helped with the QA.
We have implemented Chargent with multiple clients and between their app functionality, strong (and super responsive) support team, and the customization of the Salesforce platform — it makes for a great partnership! Multiple payment gateways, payment types, and one time / scheduled / recurring payments gives us a lot of flexibility when looking to develop processes within Salesforce.
I have been working with Chargent for 3 years. I love the product but love the support even more. They are very responsive and always willing to go above and beyond to solve a problem.
We’ve used Chargent since our Salesforce implementation and it has made the AR process easy for us. The customer support is excellent and very helpful with any questions or issues.
We have been using Chargent as our primary payment app since Nov 2019 and have had zero issues with the product. Out of the box, Chargent fit 90% of our needs. Even onboarding was easy, within a few orders our staff was comfortable using this software.
Chargent is an invaluable application for us to manage our payment gateway for product orders. They supported us through the recent Salesforce security changes which was incredibly helpful!
Thank you so much for going above and beyond in providing support for us. You were very knowledgeable regarding the issues we encountered. You were extremely fast in responding and helping us find a solution for our issues. It is great to have this kind of experience and interaction with such a positive person. THANK YOU!
This is a great App. Easy to use. Easy to fit in anywhere. The great people at AppFrontier are friendly and helpful.
I am so stoked for our teams to be able to have the ease of utilizing one platform for all their needs! Chargent makes it incredibly easy to manage every aspect of recurring billing. We’ve needed help through our setup and communities integration, and their support has been extremely responsive and understanding of our urgency.
Great Product. Lots of documentation and videos make things easier to learn and configure. I like the flexibility of Chargent Payments, and the ease of use. Data model is simple and straightforward. Excellent support team. One tip: When you contact for technical support make sure to grant SF access for Chargent to make it fast.
We’ve been with Chargent for a few years and cannot say enough about how responsive their support team is to our requests. Even if it’s something incredibly simple such as ‘what is this field used for?’, I typically receive an email response within an hour, with continued follow up afterward to make sure all other questions have been addressed.
We have been using Chargent for over 3 years to process CC in the field & office, and are extremely satisfied with the app, the features and the response time from support team. Highly recommended.
Great app that allows us to connect custom contract to payments! Support team was incredibly helpful in preparing for the necessary upgrades for future Salesforce releases.
Had some issues with our Chargent Terminal and when I reached out to Customer support and they were very responsive and got us a solution right away! Very impressed with the response time and the machine they have provided.
We use Chargent in our SF Enterprise org. It’s a pretty powerful tool with lots of customizability. You can integrate with pretty much any gateway. Customer support is quick to respond as well and very knowledgeable. And is also willing to do a screenshare to walk you through any issues you might have.
Chargent does exactly what we need it to, and was super easy to set up and customize. Their set up resources are very helpful, and their customer support is also very responsive and eager to help. Overall, our experience has been very positive!
The tech was offering solutions and even went above the normal support and executed very quickly!
Chargent works really well and can be configured lots of different ways to fit your business needs. I’ve implemented the product on a few different projects with a variety of requirements and the package is very smooth. The Chargent Support team is also one of the best I’ve ever worked with.
This is a great app that helps simplify receiving payments from most popular payment gateways and recording everything in Salesforce. I’m a consultant and set this up for a client who had a very custom requirement. Chargent support was very helpful in guiding me on the configuration.
It was really easy to get everything set up thanks to the instructions and knowledgebase. When I did have issues, their support team was quick to respond and resolve the issue.
These folks are extremely patient even with newbies with insane questions
Am sure those in the know would benefit a lot more with Chargent and its support team!
We have integrated Chargent and Accounting Seed into our sales and production processes and both work very well. Very nice to not have to leave the platform to perform our transactions. We may extend the solution into our e-commerce operations as well. We have also received great support when we needed guidance on implementation.
Solutions Architect here, at first I was weary of trying to bend Chargent outside what I perceived to be its focus on standard salesforce architecture, but came to find that with some clever structuring, you can get this app to work under almost any set of circumstances. I’m impressed, and their support is very timely.
This is a great app that helps simplify receiving payments from most popular payment gateways and recording everything in Salesforce. I’m a consultant and set this up for a client who had a very custom requirement. Chargent support was very helpful in guiding me on the configuration.
After submitting a support ticket I received response and possible solutions to my issue within the same day. Randi was very helpful and resourceful- she took the time to call and explain what was happening, really appreciate her help!
High value product that is both flexible and efficient. Whenever we ran into any errors due to our Community Setup/Configuration, the support team was quick to respond and resolve our issues. Thank you!
Chargent Anywhere works like a charm. It gives us all the flexibility we want and is very easy to use. Whenever I’ve had questions, they respond quickly with the knowledge to help me on the spot. What more could I ask for? I highly recommend!
I noticed an issue in our Chargent order system and thought I would email Chargent. I got an immediate response that worked instantly. Not only was the email back helpful they also attached a link to the FAQ related to this issue and it was well explained. Overall the immediate and useful assistance was much appreciated and I look forward to working with Chargent in the future.
We’ve been using Chargent for about 5 years now & credit card processing has been seamless. Occasionally issues arise, but their tech support is very responsive. I just worked with support to upgrade our version of Chargent to prepare for the next SF upgrade & the support process was smooth.
Chargent makes automating our monthly donor payments a snap. Top-notch, extremely responsive service. Thanks!
Great product with new features being continuously added. Great support team who resolve questions promptly. Special thanks to Chadd for always clarifying any questions and helping us with product features!
I had the opportunity to work with Randi Armour, and she was very helpful and responsive. I had several video calls with her, where she took the time to work with me to solve and troubleshoot issues. 100% great customer service.
Fantastic product. We love this app! Ease of use, great user experience and interface, and the customer service is exceptional! Highly recommend.
I’ve configured Chargent in Salesforce multiple times, as well as using it in Form Assembly. It’s a great payment processing tool! The support team over at Chargent is very responsive, and they make sure to do their best at resolving any issues I have. Each time I contact them I get fast, friendly service. I would definitely recommend using Chargent!
Though you could easily run these processes using Chargent buttons and interfaces, the ease of automation-building with these objects allow admins and developers to take this functionality to another level. Not to mention their sales and support teams have been nothing but clear, responsive and helpful in all of my interactions with them. Highly recommend!
Very pleased with the functionality of Chargent as well as the quality of their customer support. Submitted a help ticket as our payment form needed updating. Their customer support responded very quickly and gave me personalized, specific instructions on how to update our form. Would recommend!
Stacey saved our IT department by answering our support question in a prompt and easy to understand manner. I have never experienced such a quick turn around on helping to resolve our issue. We look forward to implementing all of the customizable features that Chargent has for our org! Keep up the great work!
Product is great and easy to configure. Support and Customer Service is brilliant. Stacey was quick to jump on a call to resolve the issue. She is very patient and she responds in a very timely manner. Highly recommended.
When it comes to wiring up a payment solution in Salesforce, this is the best tool I have found. I’ve implemented it on a few projects now – and I can say the tool works well and the customer service is exceptional.
We have had few issues with Chargent, and anytime we have, the customer service has been so helpful and quick to respond! A big bonus, you actually get to talk to a live person!
Love this tool! It has saved our team hours of potential development work. It took minutes to connect up our payment gateway and get a proof of concept running. The support team was fast to respond, happy to jump on the phone, and personally investigated an issue we were having – all within a few hours.
I joined a company that was already using Chargent as the payment processing system within SF. It was a quick study and easy to understand the inner workings of the tool. What was even better is you get local service and prompt replies when you have questions.
Chargent is easy to use, easy to train, and highly functional/user friendly. In addition, the support team is very responsive, and their help articles are intuitive and easy to learn. Very satisfied w/ this plugin as a payment collection solution.
Chargent has been vital for capturing and charging payments in Salesforce for our company. Our sales reps use the Payment Request feature for the client to enter their credit card information. Great for PCI compliance. We have the majority of our accounts using it and are working to get them on recurring payments.
Chargent is very easy to install and use and they have a great documentation library. Also, their customer service support is amazing. Robert and the team are always very helpful and knowledgeable.
Chargent has been super easy to use for us and their customer support is excellent. They are always very quick to respond and help solve issues (if any). Highly recommend them!
Customer service has been extraordinary! They are willing to jump on calls with you as needed, and are always very responsive.
I have implemented this product for one of our client’s salesforce org and the functionality it provides is top notch. Easy to use for the sales reps and setup is very straightforward.
I just installed Chargent yesterday and had to stop in the middle of the setup. When I was able to get back to it today, my auto-fill on chrome wouldn’t allow me to complete the setup. I called the support number, someone answered right away and answered and walked me through the setup, fixed my issue. I was back at work within 10 minutes, if that!
We are just starting with Chargent, but what we have seen so far is amazing. It solved a lot of the issues we had on our payment processing. Much more efficient! Tech support has been awesome as well. Chadd has walked us through the whole process without skipping a beat. A big thank you to him and Chargent.
I’m new to the Salesforce world and it’s implementation at our company. I needed help with setting up a couple new environments. Chargent helped me set it up (I missed a step) and they sent me documentation after the fact to solidify the learning. Other companies just send the doc and you hope you can figure it out.
We have received timely and helpful support from Randi. We are happy with the support we receive and the recommendations we receive to improve our processes.
Chargent Support is simply the best I have ever worked with. I just cannot speak highly enough of the support that Chargent provides both from a technical aspect and from the account management perspective. There are real people on the other side of the phone and email. The app works great and we feel it is a great value as well.
Chargent is a reliable app with an excellent support team. The setup is easy, the documentation is very comprehensive and our end users find it simple to use. Their support team is knowledgeable and very responsive to our needs over the years.
Chargent does exactly what we need it to, and was super easy to set up and customize. Their set up resources are very helpful, and their customer support is also very responsive and eager to help. Overall, our experience has been very positive!
Chargent is already fairly easy to use, but I somehow managed to confuse myself on distributing licenses to my users. The customer service responded to me so promptly, and in clear and concise language helped me resolve my issue.
We had a recurring payment issue come up that needed to be resolved as quickly as possible and when I reached out to Chargent I got a response back within about an hour! Within a few email exchanges, she was able to help us get back on track and our recurring payments were working again.
I recently worked with Stacey to help set up new Gateways for our company. We were experiencing an error that turned out to be unrelated to Chargent, and she still got on a Zoom call to help troubleshoot and provide guidance. 5/5 stars!
We have been happily using Chargent for almost 2 years and I can tell you it is such a wonderful investment. We have saved time & money having automatic payments processed. Now with the 6.0 version we are realizing all of the other great benefits there are.
We’ve been using Chargent for over 2 years now, and it has greatly met our needs. The most impressive part is the customer service. I’ve had same day solutions every time there has been an issue. Thank you!
Chargent has been super easy to use for us and their customer support is excellent. They are always very quick to respond and help solve issues (if any). Highly recommend them!
We have a fairly customized donor checkout process for our nonprofit organization, and after a year struggling with another gateway, we implemented Chargent and haven’t looked back! Integration was simple and well-supported both by documentation and staff time, and their ongoing support is stellar–super fast responses and always eager to help.
Chargent is a great payment processing solution! We’ve been using the app for a little over a year now and our end users love the simple ability to send payment links to clients. As an admin, it’s easy for me to add gateways when we open new locations.
We use Chargent to manage all of our sustaining memberships and for sending out payment requests. Makes it so much easier for people to pay their invoices. It is also such an easy tool to get set up and running!
As someone without a technical background making sure our payment platform is working well has been intimidating. The Chargent team has been so supportive and has truly gone above and beyond to ensure we are getting what we need out of the product. Thank you!
This app provides a great and easy way to collect payment, streamlining our sales process. The support staff is fantastic and resolves issues right away!
This app provides a simple and yet most comprehensive way to manage payments from a Salesforce Org. Since different payment options are supported (One time, recurring, etc) this app has applications within different industries and sales model.
We were able to easily implement Chargent into our Salesforce org. It does everything we needed it for! Our accounting department loves it! The customer service is fantastic as well. I highly recommend Chargent!
Customer service has been wonderful! Stacey is always willing to jump on calls with us as needed, and is always responsive. I would highly recommend this service.
I’ve really enjoyed using Chargent and the features it enables and allows. My account representative is always quick to respond and help with any questions I have or offer assistance when I need it. Chargent integrates easily with Salesforce workflows and allows for ease of use.
As part of our migration we had to set up everything in our new org. Robert from Chargent provided excellent support and helped us with all the set up and features that are available. Through his suggestions we have implemented the automations to collect the recurring payments and handle declines.
Customer service has been extraordinary! They are willing to jump on calls with you as needed, and are always responsive. The functionality that Chargent provides allows us to automate a lot of the mundane aspects of billing.
The documentation provided was very detailed in understanding the behaviour from a support point of view for the customer. I personally dealt with Stacey who has been an amazing help with dealing with any questions I’ve raised and alleviating any of my uncertainties. Great product & support!
The latest update, Chargent 6.0, was a breeze to install. Though out of the box not all features are automated, with a little bit of process builder you will have auto-filled fields in no time. We have taken Chargent to a very highly custom payment processor for our users.
Not being a developer, I was somewhat apprehensive about committing to this product. But with a support partner like Stacey, wow. Onboarding the product was a breeze, and it’s no frills point and click was easy to train our reps. High fives all around!!
I’m a SF Admin recently charged with preparing for the June 20′ release. I am extremely grateful for the support team at Chargent. I am very impressed with the thoroughness of monitoring their product with SF and the proactive approach to keeping ahead of the releases. Thank you Chargent!
The product is easy to use, it was easy to setup, and the support staff was great. Very quick to respond and gave very helpful and detailed feedback. I also think their documentation is very thorough! Great experience with them.
Working with Chargent Tech Support has been great. Stacey has been very helpful, and supportive every time we have any questions or need to upgrade our Chargent app. The Chargent Tech support team responds in a timely manner every time I have any questions. Thank you Stacey and Chargent Support team.
Working in the Accounting Office with the new technology we have implemented over the last year has been a challenge to say the least. Brett, our Sales rep has been there with us from the beginning, highly knowledgeable and patient. If you are looking for a payment solution that can be customized with plenty of options Chargent is the answer!
We chose Chargent and Chargent Pay Anywhere to handle all payment related processing for our Salesforce Implementation. The apps have worked perfectly for our implementation. The documentation is well written and current. One other bonus to Chargent is the vast number of Payment gateway and card processing companies. This alone saved us time and money by using our existing payment processor.
We are probably one of the largest users of the Chargent product and have been delighted with the product and support. Strongly recommend this product to others who are looking for a method to take payments through their Salesforce integration.
We’ve just started using Chargent and Salesforce this past month. We’ve found Chargent to be easy to use, helpful in retaining credit cards on file securely and the staff is very responsive. All of the items we wanted to use Chargent for we’ve been able to execute with very little transition.
Setup is easy with their comprehensive guide. Working on it for a year and so far never received any issues. The cherry on the cake is their knowledgeable support agents, they know what they are talking about and provide the best possible solutions/answers swiftly.
I came into ownership of this tool without being a part of the initial requirements gathering or setup, so there was a slightly steep learning curve involved, given the circumstances. I’ve now been involved with the rollout of new Chargent gateways, setup payment processing and deployed new Chargent features to our users – and support has been top notch since!
Chargent has been an integral part of our order processing and has been a solid product for our needs. Further, the team is solutions based and has spent significant time working with us on our needs and how they can support. Great product and great team.
This solution did everything that we hoped it would. The support team was also extremely helpful through set up and go live. Highly recommend.
Chargent was amazingly helpful during our decision process on a payment service for SF. Extremely personal customer service helped us quickly understand the capability of Chargent and see that this is the right solution for 100% native Salesforce payment processing.
Chargent is extremely valuable for our company to be able to see transactions on customers within Salesforce. We’re able to provide quick and accurate service without having to login to our outside processor.
Chargent’s customer service has set the bar high. They have a team of skilled and knowledgeable professionals that makes working with their app a breeze. I feel confident that any time I have a question or concern that they will be there to help me through it. This is a huge factor in any working relationship.
We’re using Chargent and it is amazing, we struggle with something but their support was incredible, they walked us through the process and it was very helpful. Bottom line, even though I’m not a Techy guy, Chargent’s support is very helpful.
Chargent offers a bunch of useful features for our org! They have made the lives of our revenue staff a lot easier. Their customer support really wants you to succeed and are always available to answer tickets in a timely fashion. Keep up the great work.
Overall 5 stars. Quickly replaced a Poynt terminal and now back up and running!
We recently had many problems connecting the Chargent App to our Bank. The Support was incredible Chadd was an absolute hero who just kept digging until the problem was found. (which was nothing to do with Chargent I might add). I wholeheartedly recommend both the App and the support we have had too.
I love how Chargent can work on any object in Salesforce and all of the different ways to pay. Their customer support and documentation are wonderful too!
The support team is great. Stacey has answered all of my questions quickly and effectively which is a huge relief when transitioning into a new CRM as a company.
We were able to get Chargent up and running within just a couple of weeks using basic functionality, and quickly expanded to use the recurring billing feature to provide our patients payment plans. With the latest release and automated collections, we are able to allow our patients to update their billing information online, with minimal development on our side.
When our incompetent SF implementation partner dropped the ball, Chargent support was able to login to our account, identify the issue, and have it resolved in less than 24 hours so we had virtually no downtime in processing payments. Excellent job!
We are using Chargent in Salesforce to collect payments electronically, and we have also integrated Chargent and Salesforce to Quickbooks to completely automate our billing processes and accounting records. The Chargent Support Team is always very helpful and friendly.
We are using Chargent for handling payment processing. On one click of “Send Pay Request” we can send an email and customer can pay easily just with a link. Customer support team is quick in response and ready to help. I like how Chargent stay ahead and helps update Chargent app according to Salesforce new releases.
Customer Support responded quickly and solved my problem in a timely manner. Awesome service!
I had a faulty screen on my Chargent terminal and the support team was ideal. To save me time, the support team worked with the technical team for me and all I provided was what problem I was experiencing. Then they sent out a replacement terminal within 2 days with the return box and label. No hassle so I could continue doing my work seamlessly.
Chargent is a great way to easily take payment from customers, either in person, or via email. Support is also helpful and quick to help solution.
Their customer support team is great and very responsive. Even just for simple clarification, they not only respond in no time, but also provide links to add more clarity.
Chargent’s application has provided us the ability to automate a payment process which normally took a person 15 minutes to process, down to less than a minute with the Chargent integration. Handling payments in the past will no longer haunt us since we are now PCI compliant, we know we can rest our client’s minds by letting them know their data is secure.
We’ve been using Chargent to integrate our Payment Gateway for almost 3 years. It is stable and dependable. It’s especially important to note when I faced a problem caused by a change to other parts or our org, they were amazingly responsive in assisting to solve the problem.
A fast and smart solution for solving a problem. Manage orders and transaction… and perfect integration with Salesforce… and everything without any programming effort… and with a quick and professional technical support. Our experience with this product and technical support is amazing!
We have received overwhelming support from Robert Ruelas on the Chargent/Accounting Seed integration. Robert stayed with us on our problem until resolved. We don’t find this level of support frequently and would recommend the Chargent App for any organization that handles credit cards when you are using Salesforce and/or Accounting Seed.
Chargent is the way to go for payment processing. We have used Chargent for our payment processing needs. We like that it is integrated with the Salesforce platform.
This product is excellent and so are the whole team at Chargent. I have had nothing but great service and functionality since we started using their product. If you’re undecided on a solution right now, you can stop worrying. You’ve found your Answer!
A great payment solution native to Salesforce which makes it easy to build automations off of. Product team continues to impress with new releases!
Our company uses Chargent for processing payments and sending payments within Salesforce. We recently re-branded and needed to update our logo on the payment request link. Chargent was quick to respond via email with instructions and then even scheduled a remote login session to ensure the update was made correctly.
Everyone at Chargent has been great to deal with during our implementation. Product is well documented and our implementation team has nothing but good things to say.
We love that Chargent is entirely native to Salesforce and allows for a lot of customizations, such as complete control over email templates, invoices, receipts, etc. It makes it much easier in a heavily regulated field, Financial Services. The support quality alone is enough for me to fully endorse this company.
Chargent is easy to set up and there are many gateways you can choose to integrate. Their support is very responsive and easy to work with.
I recently had a few Chargent set up and billing questions. I was able to email Chargent and they responded right away. The developer was able to look into how our individual salesforce instance uses Chargent and answer my questions. The representative was then able to work with me to answer my billing questions.
Great extension, Randi is great customer service, simple, straightforward, and user end friendly. FYI, I have been a customer for five years.
Chargent is a game changer and takes the heavy lift off payment collections, and gives customers peace of mind and ease. Their support services are always top notch and super willing to find a solution.
We have always had a great experience with Chargent. I have had the pleasure of working with Randi who has been helpful for all of our needs. We always get the support to walk us through and the willingness to schedule a meeting if needed
I had a faulty screen on my Chargent terminal and the support team was ideal. To save me time, the support team worked with the technical team for me and all I provided was what problem I was experiencing. Then they sent out a replacement terminal within 2 days with the return box and label. No hassle so I could continue doing my work seamlessly.
Best Salesforce App I have Ever Used. Simply put, Chargent payment processing with Salesforce has been fantastic. I run hundreds of transactions a day, and after trying some other available apps, this was a life-saver. Recommend highly to any size business.
I have been using Chargent in my current role as a Sales Ops Manager. I had an issue a few weeks ago where we had a bunch of double payments come out of client accounts – naturally this could have been a disaster. But because of their amazing support, I was able to resolve the issues quickly, effectively and without too much hassle from clients.
Easy install – quick customer service. Very easy to install and get running. Easy for users and for admins. We had one spot of confusion during our initial sandbox testing. Support was quick to respond and got us on our way.
Not being a developer, I was somewhat apprehensive about committing to this product. But with a support partner like Stacey, wow. Onboarding the product was a breeze, and its no frills point and click was easy to train our reps. High fives all around!!
Very responsive and helpful. Set up a meeting to guide me through the process.
As a seasoned dusty old accountant I can say personally that Chargent is Great. I can have as much detailed information as I want or need for accurate financial reporting. I can set it up to present it to me in exactly the form I want that is useful for general ledger accounting and sales forecasting/budgeting. Chargent makes making money more enjoyable as if that were a thing.
I recently reached out to Chargent support for help. The response was very timely and the directions were direct. They got me back up and running in no time. Thank you Stacey for your support!
Very pleased with the response of the support team and Stacey in particular. It was great to get a response on a holiday so we could continue our configuration and setup.
The Chargent customer service team is outstanding! They are very responsive, knowledgeable, and they offer to go above and beyond to help solve issues including offering to collaborate with our developer to solve issues that might arise. I highly recommend Chargent.
Stacey has gone above and beyond with helping me implement some new software features! Even when the project hit a few speed bumps, she was always there to help make it as smooth as possible. Based on the stellar customer support that she provided, I highly recommend!
In my experience, Chargent provides accurate and timely support. The system is well documented and new features are being added regularly. Highly recommend.
The app works well for accepting payments and setting up recurring monthly payments for our clients. Great technical support! Fast response (was within an hour) and corresponded with me regularly until the issue was resolved (even though the issue was on my end…oops). Very happy to know I will get help when I reach out.
With Robert’s help my client was able to convert sales to cash and utilize partial payment and recurring payment settings. With Chargent and DBSync integrations, my client is able to integrate QuickBooks Enterprise to record invoices, payments and estimates for progress billing. I highly recommend this integration.
Thank you so much for going above and beyond in providing support for us. You were very knowledgeable regarding the issues we encountered. You were extremely fast in responding and helping us find a solution for our issues. It is great to have this kind of experience and interaction with such a positive person. THANK YOU!
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